Refund Policy

At MK UK Holdings Limited, customer satisfaction is important to us. As this site does not currently sell products online, refund requests apply only to direct purchases made through in-person or agreed channels.

1. Eligibility for Refunds
Refunds are offered under the following conditions:

• The product is returned unused and in its original packaging

• Proof of purchase is provided

• The request is made within 14 days of the original purchase

2. Non-Refundable Items
We cannot offer refunds on:

• Opened or used e-liquids or disposable vapes

• Items damaged due to misuse or neglect

• Clearance or promotional sale items

3. Return Process
To request a refund, please contact us via email at sales@mkukvape.com We will provide return instructions and assess eligibility upon receipt of the item.

4. Refund Timeline
Once the return is approved and processed, refunds will be issued to the original payment method within 5–10 business days.

5. Questions
For further assistance, contact our support team at:
MK UK Holdings Limited
Email: sales@mkukvapes.com
Phone: +44 (0) 1332 650160

Address: Suite 17, 32 Friar Gate, Derby DE1 1BX